Frequently Asked Questions
How long will it take for my trophy or award to arrive?
Why do I have to open an 'account' with you?
Is it safe to pay online with my credit card?
Are there any hidden costs during checkout?
Can I return items if I don't want them?
Can you engrave any logo?
In what format does our logo have to be supplied?
How much does logo engraving cost?
Do you take orders from outside the UK?
How long will it take for my trophy or award to arrive?
We try to offer a Five Day Fulfilment system, which means that most items will be engraved and delivered within five working days of the order being placed. Most UK-based orders are fulfilled within five days. However, some orders, for instance those with complex logo engraving, or delivery to the USA, may take longer. You will always be informed of any delay to your order.Top of Page
Why do I have to open an 'account' with you?
In order to process your payment and deliver your order, we will need to know your name and contact details, your billing address and your delivery address. All this information is stored in 'Your Account', so that hopefully you will only ever have to enter these details once (when setting up your account). If you are a regular customer, this will make the checkout process much quicker. Please note that your personal data will only be used for processing and fulfilling your order - we operate a strict Privacy Policy and do not pass, sell, rent or otherwise distribute email addresses or other data to third parties.Top of Page
Is it safe to pay online with my credit card?
Yes. Online payment on Awards-Trophies-Supplier .co.uk is handled by WorldPay, a leading provider of safe, secure online payment services. Your credit or debit card number and related data will only been seen by WorldPay via their secure servers. To check whether the payment page is secure, look for the closed padlock symbol in the bottom left area of most Web browsers. Also the address line of the page will start with "https://..." (note the 's').Top of Page
Are there any hidden costs during checkout?
No. We try to be as transparent as possible about our pricing policy. The only charges that will be levied during checkout are:- UK VAT at 17.5% for all UK and EU customers
- Delivery charges:
- £9.95 for standard UK delivery
- £49.95 (approx. $99) for UPS delivery to the US
Please note that delivery charges are per order; the price is the same regardless of the number or weight of items ordered.Top of Page
Can I return items if I don't want them?
Under EU legislation, customers who purchase products online are entitled to a seven-day 'cooling off' period. Awards-Trophies-Supplier will actually refund or exchange a product bought on this Web site if it is returned in a resaleable condition within 28 days of purchase. However, please note that under the same EU legislation, goods that have been customised to a customers specification are exempt from the seven-day cooling off period. This includes engraved items. We will deal sympathetically with such cases on an individual basis. Please note also that any goods bought on this Web site that arrive in a damaged or imperfect condition will be refunded regardless of customisation - please see our Terms of Service for details.Top of Page
Can you engrave any logo?
Yes. Awards-Trophies-Supplier can take any logo or design supplied by a customer and process it into a format suitable for engraving. If you intend to have a logo engraved on your trophy or award, please contact us with as much detail as you can - this will include a copy of the logo and the product code for the item that you wish to purchase. For fuller details of logo engraving, please see our engraving services page.Top of Page
In what format does our logo have to be supplied?
Ideally, logos or designs to be engraved should be supplied in digital format such as JPEG or bitmap. We can take any graphic design and engrave it, but obviously the higher the quality of the original image then the better the quality of the engraving. You may also send your logo in print format, either through the post or faxed. For fuller details of logo engraving, please see our engraving services page.Top of Page
How much does logo engraving cost?
Can you believe it! We offer free engraving of logos onto trophies and awards. Please contact Awards-Trophies-Supplier with details of your logo and the award or trophy you are interested in purchasing, and we will deal with each case on an individual basis.Top of Page
Do you take orders from outside the UK?
Yes. Awards-Trophies-Supplier will accept orders from customers within the European Union and the United States. Customers from other locations should contact us in the first instance as we may be able to deliver to other countries on a case-by-case basis.Top of Page
|
